At MÜHLE India, products and services are offered in India through our authorized partner URUVELA GROOMING PRIVATE LIMITED. We are committed to protecting your personal data and ensuring transparency in how it is collected, used, and safeguarded.
This Privacy Policy applies to our operations in India and is governed by applicable laws including the Information Technology Act, 2000, the SPDI Rules, 2011, and the Digital Personal Data Protection Act, 2023.
Data Protection Declaration
Unless stated otherwise, the provision of your personal data is neither legally nor contractually required. However, certain services such as placing an order or contacting us may not be possible without providing the necessary information.
“Personal data” refers to any information relating to an identified or identifiable individual.
Responsible Entity (India Operations)
URUVELA GROOMING PRIVATE LIMITED
Plot No. 8, Sector 11, Dwarka
New Delhi – 110075
South West Delhi
Delhi, India
Phone: +911147553552
Email: info@muehle-shaving.com
Grievance Redressal
For any concerns regarding your personal data, you may contact:
Email: info@muehle-shaving.in
Contact Number:+911147553552
All grievances will be acknowledged within 48 hours and resolved within 30 days, in accordance with Indian law.
Server Log Files
You can use our website without submitting personal data. Each time our website is accessed, certain technical data is automatically transmitted by your browser and stored in server log files.
This may include:
- Name of the accessed page
- Date and time of access
- IP address
- Data volume transferred
- Internet service provider
This data is used to ensure smooth operation, security, and optimization of our website.
Contact via Email
If you contact us via email, we collect your personal data (such as name, email address, and message content) only to the extent provided by you.
This data is used solely to respond to your query and will be deleted once the issue is resolved, unless legal retention obligations apply.
Contact Form
When using our contact form, we collect your name, email address, and message content.
This data is used only to respond to your request and will not be used for any other purpose without your consent.
Customer Account
hen you create an account, your personal data is stored to improve your shopping experience and simplify order processing.
You may request deletion of your account at any time by contacting us.
Order Processing
When you place an order, we collect and process your personal data only to the extent necessary to:
- Process and fulfill your order
- Handle payments
- Provide customer support
Failure to provide required data may result in inability to process your order.
Your data may be shared with:
- Logistics partners
- Payment gateways
- IT service providers
Such sharing is limited to order fulfillment and complies with Indian legal requirements.
Advertising
Use of Email Address for Newsletters
We may use your email address to send you newsletters, updates, and offers, provided you have given your consent.
You may withdraw your consent at any time by unsubscribing or contacting us. Once unsubscribed, your email will be removed from our mailing list.
Direct Marketing
We may use your email address to inform you about products or services similar to those you have previously purchased, unless you object to such use.
You may opt out of such communication at any time.
Availability Notifications
If a product is temporarily unavailable, you may provide your email address to receive a notification when it becomes available again. This is a one-time notification service.
Shipping Companies
Your contact details, including email address, may be shared with shipping partners to provide order tracking and delivery updates.
This sharing is done only for the purpose of fulfilling your order and improving your customer experience.
Payment Service Providers
We use third-party payment providers such as Razorpay, Stripe, or PayPal to process payments securely.
These providers may collect and process data such as your IP address, device details, and payment information to complete the transaction.
We do not store sensitive financial data such as credit or debit card details on our servers.
Cookies
Our website uses cookies to enhance user experience, improve functionality, and analyze website traffic. Cookies are small text files stored on your device.
You can control or disable cookies through your browser settings. However, disabling cookies may affect certain functionalities of the website.
Analytics and Tracking
We may use tools such as Google Analytics and Meta Pixel to analyze website performance and user behavior.
These tools help us improve our services and provide relevant content and advertisements.
Third-Party Services
We may integrate third-party services such as Google Maps, YouTube, Vimeo, or similar platforms.
These services may collect limited technical data in accordance with their own privacy policies.
Data Retention
After completion of contractual processing, personal data is stored only as long as required under applicable Indian laws, including tax and legal requirements, and is deleted thereafter unless further processing is required or consented to.
Rights of Users
Under applicable Indian data protection laws, you have the right to access your personal data, request correction, withdraw consent, and request deletion of your data.
You may exercise these rights by contacting us.
Right to Object
ou have the right to object to the processing of your personal data for marketing purposes at any time.
If you object, your data will no longer be used for such purposes.
Children’s Data
We do not knowingly collect personal data from individuals under the age of 18. If such data is identified, it will be deleted promptly.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated date.
Contact
For any questions regarding this Privacy Policy:
Email: info@muehle-shaving.in
Phone: +911147553552
