Return ,Refund, Cancellation & Shipping Policy
At MÜHLE India, products are offered and fulfilled in India through our authorized partner URUVELA GROOMING PRIVATE LIMITED. We are committed to providing a smooth, transparent, and reliable shopping experience.
This policy is governed by the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
Return Eligibility & Mandatory Unboxing Video Proof
Order Cancellation
Orders can be cancelled only before dispatch.
Once the order has been shipped, cancellation requests will not be accepted. However, you may initiate a return if eligible.
To request cancellation, please contact:
Email: info@muehle-shaving.in
Phone: +911147553552
Returns
We accept returns only under the following conditions:
- Product is damaged during delivery
- Product is defective
- Product delivered is incorrect
How to Request a Return
- Contact us within 48 hours of delivery
- Share order details along with clear images/videos as proof
Return Conditions
- Product must be unused
- Product must be in original packaging
- All tags, accessories, and documents must be intact
Non-Returnable Items
Due to hygiene and safety reasons, the following items are not eligible for return:
- Used razors, shaving brushes, and grooming tools
- Opened or used personal care products
Refunds
Once the returned product is received and inspected:
- Refunds will be processed within 7–10 business days
- Refunds will be issued to the original payment method
Refund Mode
- Prepaid Orders: Refunded to original payment method
- Cash on Delivery (COD): Refunded via bank transfer
Replacement
If the product is defective or incorrect:
- Replacement may be offered (subject to availability)
- Or a full refund will be issued
Cancellation by Company
We reserve the right to cancel any order due to:
- Product unavailability
- Pricing or technical errors
- Suspected fraudulent activity
- Incomplete or incorrect customer details
In such cases, a full refund will be issued.
Shipping Policy
Order Processing
- Orders are processed within 1–3 business days
- Orders placed on weekends or public holidays are processed on the next working day
Shipping Charges
- Shipping charges (if applicable) will be shown at checkout
- Free shipping may be offered on select orders or promotions
Delivery Timeline
Estimated delivery timelines:
- Metro cities: 3–5 business days
- Other locations: 5–7 business days
Delivery timelines may vary due to location, logistics, or external factors.
Shipping Partners
We work with trusted courier partners to ensure safe and timely delivery across India.
Order Tracking
Once your order is shipped:
- You will receive a tracking link via email/SMS
- Real-time tracking will be available
Delivery Issues
If you face any of the following:
- Delay in delivery
- Package not received
- Damaged shipment
Please contact us within 48 hours of expected delivery.
Undelivered Orders
If delivery fails due to:
- Incorrect address
- Customer unavailability
The order may be returned to us, and re-shipping charges may apply.
Force Majeure
We are not responsible for delays caused by:
- Natural disasters
- Government restrictions
- Courier/logistics disruptions
Authorized Seller & Billing Address (India)
All products sold in India are invoiced and fulfilled by:
URUVELA GROOMING PRIVATE LIMITED
Plot No. 8
Sector 11, Dwarka
New Delhi – 110075
South West Delhi
Delhi, India
Phone: +911147553552
GST Number: 07AADCU8655R1ZD
Contact for Support
For any queries related to orders, shipping, returns, or refunds:
Email: info@muehle-shaving.in
Phone: +911147553552
Grievance Redressal
As per Indian E-commerce Rules:
Email: info@muehle-shaving.in
Contact Number: +911147553552
All complaints will be acknowledged within 48 hours and resolved within 30 days.
Compliance Statement
This policy complies with:
- Consumer Protection Act, 2019
- Consumer Protection (E-Commerce) Rules, 2020
